The most frequently asked questions are answered here, but if you still have questions, please don’t hesitate to contact me
What are your opening hours?
- Monday 1.45pm – 8pm*
- Tuesday 10am – 9pm*
- Wednesday 1.45pm – 8pm*
- Thursday 10am – 8pm*
- Friday 10am – 5pm*
* Please be aware that I’m not currently able to take on any new evening clients because my evening diary is full of regular clients receiving ongoing treatment. I do however still have a small amount of weekday daytime capacity
During opening hours I’m often busy with clients so I can’t always get back to you as quickly as I’d like. I do my best to respond to messages on the day I receive them, but sometimes it may be early the following working day when I’m working late into the evening. Any messages or emails received outside of my clinic opening hours will be responded to on my next working day
When should I arrive for my appointment?
I always try to allow a small gap between clients but during my busier periods this isn’t always possible. If you arrive late I won’t be able to extend your session to the detriment of my next client. Similarly if you arrive early I may well already be with someone, so please respect their time and be patient as I will never cut treatments short unless it’s in the interests of the client I’m with
On most occasions I will be able to buzz you into the waiting room between 5 and 15 minutes before your appointment and if you’re early, I’ll come and meet you at the time of your appointment
How many sessions will I need?
This is a very difficult question to answer because everyone responds differently to complementary therapies. The most important thing is that you enjoy the therapy. I’ve included some guidelines here but please be assured that I will never pressurise you to re-book after your first session
If you are looking for the therapy to help you with a specific issue I would always recommend a course of at least 5 sessions to see whether the therapy is likely to help you. With reflexology specifically it’s unlikely that one session will bring about a lasting change, but the effects seem to be accumulative so after 5 or so you should notice a real change if it’s going to work for you. For fertility reflexology I usually recommend seeing me weekly for at least 2 menstrual cycles
For maintenance and general well-being I would normally recommend monthly sessions
I’ve written a blog post about this subject and you can read it here
Where is your clinic?
My clinic is in The Old Surgery, 4a Green Road, Meanwood, Leeds, LS6 4JP
For map, directions and parking advice, click here
How much do you charge?
What qualifications do you have?
Please visit my about page to find out more about my qualifications and experience
Do you sell gift vouchers/take third party bookings?
Over the years I’ve discovered that people like to choose their therapist (and therapy) themselves; it’s a very personal choice and not one that can generally be made for them. For this reason I only offer gift vouchers or take third party bookings if the recipient has already enjoyed at least one treatment with me previously (there are obvious exceptions regarding third party bookings, eg. children). For existing or previous clients I’m happy to offer e-vouchers for specific therapies or for monetary amounts (in multiples of £5) tailor-made to your specific requirements. If you’d like to order an e-voucher just let me know what you’d like, transfer your payment into my account, and I’ll email it off to you (or whoever you’d like me to send it to) the same day*. If you give me the name of the person the voucher is for, they don’t even need to print it off and present it on the day of their appointment
My bank details can be found under ‘how do I pay you?’
*or the next working day if the payment arrives outside of my clinic opening hours
Do you offer discounts/concessions?
What might happen after my treatment?
Treatment aftercare advice can be found here
Can reflexology help foot problems?
Although reflexology is generally performed on the feet, it’s not necessarily helpful for foot problems. I have sometimes noticed a reduction in verrucas and corns on the feet of regular clients over time, and it can leave your feet feeling great, but if you have structural problems with your feet then you’re probably better off seeing a podiatrist or your GP
How do I pay you?
You can pay by cash, cheque or bank transfer
Most people have internet banking nowadays and it’s just as easy as, and cheaper than, paying by card (high processing fees for small businesses mean I would have to increase my charges, and I don’t want to do that). Because it’s so easy to forget after your session, all I ask is that you transfer your payment before you arrive for your appointment (for Reiki treatments I will ask for payment at the time of booking), using your name as a reference. All advance payments are fully refundable up to 24 hours before your appointment time, just in case you need to cancel
My bank account details are:
Susan P Haynes 61692607 40 47 87
What do you specialise in?
I specialise in therapy for fertility, maternity and stress but also work with a number of other conditions
Do you guarantee results?
The therapies I practise may benefit almost anyone and may provide relief for almost any condition. I can’t and never would however offer any guarantees, as they each work on a very individual level
In addition if I think that a visit to your GP or another type of therapist would better meet your needs, I will always tell you. Being ethical in my approach is very important to me
What are your cancellation terms?
Can I claim for my session(s) through my health cash plan?
Do you work with children?
How do I book?
Will I need to get undressed?
You will be fully or predominantly clothed for all treatments. For Indian Head Massage only your upper back is exposed, and you will be provided with a towel to wrap around yourself. It is possible to do Indian Head Massage fully clothed, but in my experience it’s more pleasurable if scented oils are used
Is your therapy room accessible?
Yes, The Old Surgery has an accessible entrance and toilet facilities. Please ask me about your parking options
Do you offer home visits?
I have a very small number of slots available for home visits, specifically for people with mobility issues who are physically unable to get to me
Currently there are no vacancies for this service