The most frequently asked questions are answered here, but if you still have questions, please don’t hesitate to contact us

Are you taking on new clients at the moment?

Sue – Reflexology & Reiki

The Government has made it clear that I’m still not legally allowed to return to work. Lobbying by industry figures and associations is ongoing but in the meantime I’m unable to give you any idea of when my clinic will be reopening.  When I do reopen I will be operating reduced hours because of the need to clean and ventilate my room thoroughly between clients, and to minimise the number of people in The Old Surgery at any one time.  For this reason It’s unlikely that I’ll be able to take on any new clients for some time. Naturally meeting the needs of my existing clients will be my first priority.

Jamie – Hypnotherapy & Reiki

Like Sue I’m unsure when I’ll be able to provide Reiki treatments again, but I’m optimistic that I should be able to return to face-to-face hypnotherapy sessions very soon. As hypnotherapy is generally a short-term therapy, I’ll be happy to take on new clients as soon as I’m able to return to work.

What are your clinic opening hours?

Our revised opening hours once we return to work have yet to be finalised

When should I arrive for my appointment?

Due to Covid-19 our waiting room is currently closed. Please arrive for your appointment on time as you won’t be able to access the building if you arrive early or more than 5 minutes late

How many Reflexology/Reiki sessions will I need?

This is a very difficult question to answer because everyone responds differently to complementary therapies.  The most important thing is that you enjoy the therapy.  We’ve included some guidelines here but please be assured that we will never pressurise you to re-book after your first session

If you are looking for the therapy to help you with a specific issue we would always recommend a course of at least 5 sessions to see whether the therapy is likely to help you.  With reflexology specifically it’s unlikely that one session will bring about a lasting change, but the effects seem to be accumulative so after 5 or so you should notice a real change if it’s going to work for you.  For fertility reflexology Sue usually recommends that clients see her weekly for at least 2 menstrual cycles

For maintenance and general well-being we would normally recommend monthly sessions

Sue has written a blog post about this subject and you can read it here

How are you dealing with Covid-19?

Before your appointment you’ll be informed of the new Covid-19 protocols in place to keep you and us safe. On top of our committment to keeping our clinic space clean at all times, and thorough cleaning our rooms between clients, these will include:

  • cashless payments (by bank transfer)
  • provision of protective wear for clients
  • provision of hand sanitiser for clients
  • the closure of our waiting room and loo to clients (the latter except in exceptional circumstances)
  • a full risk-assessment/client screening questionnaire prior to every appointment
  • the waiving of late cancellation payments in cases where appointments need to be cancelled specifically due to Covid-19
Where is your clinic?

Our clinic is in The Old Surgery, 4a Green Road, Meanwood, Leeds, LS6 4JP

For map, directions and parking advice, click here

What qualifications do you have?

Please visit our about page to find out more about our qualifications and experience

Do you sell gift vouchers/take third party bookings?

People like to choose their therapist (and therapy) themselves; it’s a very personal choice and not one that can generally be made for them.  For this reason we only offer gift vouchers or take third party bookings if the recipient has already enjoyed at least one session with us previously (there are obvious exceptions regarding third party bookings, eg. children).

Do you offer discounts/concessions?

Block booking discounts and concessions for people in receipt of certain benefits are available. Please contact us for more details

What aftercare advice can you give?

Whichever therapy you have, we will offer you a glass of water during or afterwards. For Reflexology and Reki this is to flush out any toxins that may have been worked out by the treatment. It’s a good idea to drink plenty of water for the rest of the day as well.

It’s also recommended that you take it easy after your session, not because going to the gym or back to a busy office will do you any harm, but simply because the more you relax afterwards, the more beneficial the treatment will be.

In some instances you may notice that you feel a little worse after your session. This is what we refer to as a healing response and is a positive sign that things are shifting, even if it can be a little unnerving if you’re not expecting it. If you ever have any concerns, please don’t hesitate to get in touch.

Can reflexology help foot problems?

Although reflexology is generally performed on the feet, it’s not necessarily helpful for foot problems.  I have sometimes noticed a reduction in verrucas and corns on the feet of regular clients over time, and it can leave your feet feeling great, but if you have structural problems with your feet then you’re probably better off seeing a podiatrist or your GP

How do I pay you?

Sue: Reflexology and Reiki

A bank transfer payment is required at the time of booking to secure your first appointment with me.  You can also use bank transfer for any subsequent sessions at any point prior to leaving my clinic after your treatment. Due to Covid-19 I will no longer be accepting cash or cheque payments and I don’t take cards

My bank account details are:
Susan P Haynes      account number: 61692607      sort code: 40 47 87

Jamie: Hypnotherapy and Reiki

All Hypnotherapy and Reiki sessions should be paid for in advance of your appointment, using the following bank account details (or via PayPal):

James J Tregurtha    account number: 49872893     sort code:  60 07 38

All advance payments are fully refundable up to 24 hours before your appointment time (or at any time if you need to cancel due to Covid-19)

If we don’t receive your payment within 48 hours of taking your booking, we will offer your slot to someone else

How many hypnotherapy sessions will I need?

Unlike many other psychological therapies, Hypnotherapy is generally considered to be a fairly short-term approach in which beneficial change, if it is to occur, should become apparent within a relatively few sessions.  I will never pressurise you to re-book after your first session, but will discuss at your consultation how many sessions I think you might benefit from for your particular issue.

Do you guarantee results?

The therapies we practise may benefit almost anyone and may provide relief for almost any condition. Our reputation is very important to us and we can’t and never would offer any guarantees as they each work on a very individual level

In addition, if we think that a visit to your GP or another type of therapist would better meet your needs, we will always tell you. Being ethical in our approach is very important to us.

What are your cancellation terms?

We’ve all, at some time or another, made an appointment and then something really important has cropped up, or we’ve decided that the time just isn’t right at the moment. We fully accept that this happens, it’s life. In these instances, all we ask is that you respect the value of our time and give us as much notice as possible. If appointments are cancelled at very short notice we don’t have time to book in another client to take your place, which isn’t fair on anyone who may have wanted your appointment slot, or us.  Therefore if you cancel within 24 hours of your appointment, or fail to arrive, you will be asked to pay the full treatment price. We also operate a ‘two strikes’ policy for clients who fail to arrive or cancel very late in the day, regardless of cancellation payment.  Whilst our cancellation policy compensates us for our time and lost earnings, it doesn’t help a client who might have wanted/needed an appointment with us and been turned away unnecessarily

The exception to this rule is if you or we need to cancel your appointment due to Covid-19. There will be no cancellation charge to pay in these circumstances

Can I claim for my session(s) through my health cash plan?

As Sue is a member of the Association of Reflexologists and CNHC, if your particular health cash plan covers Reflexology then yes, you can. Some plans will also cover you for Reiki but we don’t pay for professional membership for this therapy as well, so please check with your provider first. Just ask us to give you a receipt when you pay.

Jamie is a member of the General Hypnotherapy Standards Council (and registered on the General Hypnotherapy register). If your plan covers hypnotherapy, you should therefore be able to make a claim for your Hypnotherapy sessions with him.

Do you work with children?

Sue is always happy to work with children and has a current DBS certificate.  She is also trained in baby and toddler reflexology.

Depending on their age, children tend to need shorter sessions and different approaches to adults. With this in mind she’s always happy to consult with you and tailor-make a solution that is likely to be best for your child.  Charges for children will depend upon the approach we decide to take.

Jamie is happy to work with older children and adolescents.

In all cases, parent/guardian consent is required and you may be asked to be present for the sessions, depending on the age of the child.

How do I book?

If you’d like to book an appointment with either of us you can either call or email using the details on our contact page, whichever suits you best. 

Please do bear in mind though that we’re with clients for most of our clinic opening hours so if you call we probably won’t be able to answer the phone.  If you leave a message we will always call you back.  If you have limited availability (eg. evenings or certain days only etc.) then it would be great if you could include that in your message/email, just so that we can get back to you with some options that are most likely to work for you.

Is your therapy room accessible?

Yes, The Old Surgery has an accessible entrance and toilet facilities. Please ask us about your parking options and also let us know what additional needs you may have, so that we can arrange the space accordingly.

Do you see clients in their own homes?

Sue is 100% clinic-based.  She can however recommend her colleague Leanne Teague for mobile Reflexology treatments.  Her website address is reflexologywithleanne.com and her phone number is 07942 642033.

Jamie is happy to come to you for Hypnotherapy if you are physically unable to visit him at The Old Surgery, however given the nature of this therapy, he will need to discuss how to make your space suitable for your sessions

I have x issue, which therapy would you recommend?

There are no hard and fast rules about which therapy might best meet your needs.  What we usually suggest is that you try the one you most like the sound of first and see if it’s the one for you.

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