07884 432 214 | The Old Surgery 4a Green Road Meanwood LS6 4JP sue@leedshealing.co.uk

The most frequently asked questions are answered here, but if you still have questions, please don’t hesitate to contact me

What are your opening hours?
  • Monday        1.45pm – 8pm
  • Tuesday        10am – 8pm
  • Wednesday  1.45pm – 9pm
  • Thursday      10am – 8pm
  • Friday            10am – 5pm

I don’t open on weekends or Bank Holidays

During opening hours I’m often busy with clients so I can’t always get back to you as quickly as I’d like.  I do my best to respond to messages on the day I receive them, but sometimes it may be early the following working day when I’m working late into the evening. Please note: I receive a high volume of sales calls every day so unless you leave a message, I won’t automatically return your call
Every single one of my clients is important to me and receives 100% of my attention while they’re in my therapy room.  In order for me to meet the appointment needs of my clients I work long hours, and so to enable me to give you the best possible treatment during your time with me, it’s really important that I maintain a healthy work-life balance.  For this reason, any messages or emails received outside of my clinic opening hours will be responded to on my next working day
When should I arrive for my appointment?

I always try to allow a small gap between clients but during my busier periods this isn’t always possible.  If you arrive late I won’t be able to extend your session to the detriment of my next client.  Similarly if you arrive early I may well already be with someone, so please respect their time and be patient as I will never cut treatments short unless it’s in the interests of the client I’m with

On most occasions I will be able to buzz you into the waiting room between 5 and 15 minutes before your appointment and if you’re early, I’ll come and meet you at the time of your appointment

How many sessions will I need?

This is a very difficult question to answer because everyone responds differently to complementary therapies.  The most important thing is that you enjoy the therapy.  I’ve included some guidelines here but please be assured that I will never pressurise you to re-book after your first session

If you are looking for the therapy to help you with a specific issue I would always recommend a course of at least 5 sessions to see whether the therapy is likely to help you.  With reflexology specifically it’s unlikely that one session will bring about a lasting change, but the effects seem to be accumulative so after 5 or so you should notice a real change if it’s going to work for you.  For fertility reflexology I usually recommend seeing me weekly for at least 2 menstrual cycles

For maintenance and general well-being I would normally recommend monthly sessions

I’ve written a blog post about this subject and you can read it here

Where is your clinic?

My clinic is in The Old Surgery, 4a Green Road, Meanwood, Leeds, LS6 4JP

For map, directions and parking advice, click here

How much do you charge?

Prices can be found on individual therapy pages

Reiki

Reflexology

Indian Head Massage

What qualifications do you have?

 

Please visit my about page to find out more about my qualifications and experience

Do you sell gift vouchers?

Over the years I’ve discovered that people like to choose their therapist themselves; it’s a very personal choice and not one that can generally be made for them.  For this reason I only offer gift vouchers if the recipient has already enjoyed at least one treatment with me previously.  In these instances I’m happy to offer e-vouchers for specific therapies or for monetary amounts (in multiples of £5) tailor-made to your specific requirements.  If you’d like to order an e-voucher just let me know what you’d like, transfer your payment into my account, and I’ll email it off to you (or whoever you’d like me to send it to) the same day*.  If you give me the name of the person the voucher is for, they don’t even need to print it off and present it on the day of their appointment

My bank details can be found under ‘how do I pay you?’

*or the next working day if the payment arrives outside of my clinic opening hours

Do you offer discounts/concessions?
Block booking discounts are available.  I offer a 10% discount for clients who book and pay for 5 x 1 hour sessions in advance.  This reduces the charge to £36 per session
Concessions are also available for people in receipt of certain benefits.  Please contact me for more details
What might happen after my treatment?

Treatment aftercare advice can be found here

Can reflexology help foot problems?

Although reflexology is generally performed on the feet, it’s not necessarily helpful for foot problems.  I have sometimes noticed a reduction in verrucas and corns on the feet of regular clients over time, and it can leave your feet feeling great, but if you have structural problems with your feet then you’re probably better off seeing a podiatrist or your GP

How do I pay you?

You can pay by cash, cheque or bank transfer

Most people have internet banking nowadays and it’s just as easy as, and cheaper than, paying by card (high processing fees for small businesses mean I would have to increase my charges, and I don’t want to do that). Because it’s so easy to forget after your session, all I ask is that you transfer your payment before you arrive for your appointment (for Reiki treatments I will ask for payment at the time of booking), using your name as a reference.  All advance payments are fully refundable up to 24 hours before your appointment time, just in case you need to cancel

My bank account details are:

Susan P Haynes       61692607       40 47 87

What do you specialise in?

I specialise in therapy for fertility, maternity and stress but also work with a number of other conditions

Do you guarantee results?

The therapies I practise may benefit almost anyone and may provide relief for almost any condition.  I can’t and never would however offer any guarantees, as they each work on a very individual level

In addition if I think that a visit to your GP or another type of therapist would better meet your needs, I will always tell you.  Being ethical in my approach is very important to me

What are your cancellation terms?
We’ve all, at some time or another, made an appointment and then something really important has cropped up, or we’ve decided that the time just isn’t right at the moment. I fully accept that this happens, it’s the way of life. In these instances, all I ask is that you respect the value of my time and give me as much notice as possible
If appointments are cancelled at very short notice I don’t have time to book in another client to take your place, which isn’t fair on anyone who may have wanted your appointment slot, or me.  Therefore if you cancel within 24 hours of your appointment, or fail to arrive, you will be asked to pay the full treatment price.  Of course I know there will always be exceptional circumstances and I am obviously sympathetic towards these
I operate a ‘two strikes’ policy for clients who fail to arrive or cancel very late in the day.  Whilst my cancellation policy compensates me for my time and lost earnings, it doesn’t help a client who might have wanted/needed an appointment with me and been turned away unnecessarily
Can I claim for my session(s) through my health cash plan?
As a member of the Association of Reflexologists and CNHC, if your particular health cash plan covers Reflexology then yes, you can.  Some plans will also cover you for Reiki and Indian Head Massage, but I don’t pay for professional membership for these two therapies as well, so please check with your provider first. Just ask me to give you a receipt when you pay
Do you work with children?
Yes I’m always happy to work with children and do have a current DBS certificate.  I’m also trained in baby and toddler reflexology. Depending on their age, children tend to need shorter sessions and different approaches to adults.  With this in mind I’m always happy to consult with you and tailor-make a solution that is likely to be best for your child.  Charges for children will depend upon the approach we decide to take
How do I book?
If you’d like to book an appointment with me then you can either call or email me, whichever suits you best.  Please do bear in mind though that I’m with clients for most of the day so if you call I probably won’t be able to answer the phone.  If you leave me a message I will always call you back.  If you are only able to make evening appointments then it would be great if you could include that in your message/email, just so that I can get back to you with some options that are most likely to work for you
Will I need to get undressed?

You will be fully or predominantly clothed for all treatments. For Indian Head Massage only your upper back is exposed, and you will be provided with a towel to wrap around yourself. It is possible to do Indian Head Massage fully clothed, but in my experience it’s more pleasurable if scented oils are used

Is your therapy room accessible?

Yes, The Old Surgery has an accessible entrance and toilet facilities.  Please ask me about your parking options

Do you offer home visits?

I have a very small number of slots available for home visits, specifically for people with mobility issues who are physically unable to get to me

Currently there are no vacancies for this service

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