The most frequently asked questions are answered here, but if you still have questions, please don’t hesitate to contact me
Are you taking on new clients at the moment?
Yes I have space for new clients, although at the moment my post-5pm slots tend to book up a few weeks in advance
How do I book?
Please visit my How to Book page to guide you through my booking process
What are your clinic opening hours?
My clinic is open Monday to Friday and closed weekends and bank holidays. My opening hours vary so please visit my How to Book page for details
When should I arrive for my appointment?
Please arrive for your appointment on time. If you’re early we do have a waiting room at The Old Surgery but please be aware that if you buzz to be let in very early you will disturb the treatment of the client before you. If you arrive late I am unable to overrun without negatively impacting the client that follows you
How many Reflexology/Reiki sessions will I need?
This is a very difficult question to answer because everyone responds differently to complementary therapies. The most important thing is that you enjoy the therapy. I’ve included some guidelines here but please be assured that I will never pressurise you to re-book after your first session
If you are looking for the therapy to help you with a specific issue I would always recommend a course of at least 5 sessions to see whether the therapy is likely to help you. With reflexology specifically it’s unlikely that one session will bring about a lasting change, but the effects seem to be accumulative so after 5 or so you should notice a real change if it’s going to work for you. For fertility reflexology I usually recommends that clients see me weekly for at least 2 menstrual cycles
For maintenance and general well-being I would normally recommend monthly sessions
I have written a blog post about this subject and you can read it here
Where is your clinic?
My clinic is in The Old Surgery, 4a Green Road, Meanwood, Leeds, LS6 4JP
For map, directions and parking advice, click here
What qualifications do you have?
Please visit my about page to find out more about my qualifications and experience
Do you sell gift vouchers/take third party bookings?
I am sometimes in a position to offer vouchers, but this is dependent on how much availability I have. I’d never sell a gift voucher if I didn’t feel in a position to honour it. All of my vouchers are virtual and can be sent via email, text or WhatsApp
I don’t however take third party bookings (unless they’re for a child)
Do you offer discounts/concessions?
Block booking discounts and concessions for people in receipt of certain benefits are available. Please contact me for more details
What aftercare advice can you give?
After Reflexology and Reki it’s a good idea to drink plenty of water as soon as possible and for the rest of the day. You will probably feel naturally thirsty anyway.
It’s also recommended that you take it easy after your session, not because going to the gym or back to a busy office will do you any harm, but simply because the more you relax afterwards the more beneficial the treatment will be.
In some instances you may notice that you feel a little worse after your session. This is what we refer to as a healing response and is a positive sign that things are shifting, even if it can be a little unnerving if you’re not expecting it. If you ever have any concerns, please don’t hesitate to get in touch.
How do I pay you?
Bank transfer payments only
A bank transfer payment is required at the time of booking to secure your first appointment with me. You will also be asked to make a bank transfer payment in advance of any subsequent sessions
I’ll send you my bank account details when we agree on a date and time for your first booking
All advance payments are refundable if your appointment is cancelled up to 24 hours before your appointment time, minus a £2.50 admin fee. You can transfer your appointment for free up to 24 hours before
If I don’t receive your payment within 48 hours of agreeing your booking with you, I reserve the right to offer your slot to someone else
What kind of products do you use?
I am very concerned about my impact on the environment and am committed to using natural products as much as possible (it’s better for clients and it’s better for me!). For this reason I only use organic, vegan creams and oils and linens made from natural fibres
What is your cancellation policy?
We’ve all, at some time or another, made an appointment and then something really important has cropped up, or we’ve decided that the time just isn’t right at the moment. I fully accept that this happens; it’s life. In these instances all I ask is that you respect the value of my time and give me as much notice as possible. If appointments are cancelled at very short notice I don’t have time to book in another client to take your place, which isn’t fair on anyone who may have wanted your appointment slot and leaves me out of pocket. Therefore if you cancel within 24 hours of your appointment, or fail to arrive, you will be asked to pay the full treatment price. I also operate a ‘no re-booking’ policy for clients who fail to arrive or cancel very late in the day (except, of course, in cases of sudden illness or emergency)
Can I claim for my session(s) through my health cash plan?
I’m a member of the Association of Reflexologists so if your particular health cash plan covers Reflexology then yes, you can. Some plans will also cover you for Reiki but I don’t pay for professional membership for this therapy as well, so please check with your provider first. Just ask me to give you a receipt when you pay
Do you work with children?
I am always happy to work with children and have a current DBS certificate. I am also trained in baby and toddler reflexology.
Depending on their age, children tend to need shorter sessions and different approaches to adults. With this in mind I’m always happy to consult with you and tailor-make a solution that is likely to be best for your child. Charges for children will depend upon the approach we decide to take.
In all cases, parent/guardian consent is required and you may be asked to be present for the sessions, depending on the age of the child
Is your therapy room accessible?
Yes, The Old Surgery has an accessible entrance and toilet facilities. Please ask me about your parking options and also let me know what additional needs you may have, so that I can arrange the space accordingly
Do you see clients in their own homes?
No, I am 100% clinic-based
Do you guarantee results?
The therapies I practise may benefit almost anyone and may provide relief for almost any condition. My reputation is very important to me and I can’t and never would offer any guarantees, as they each work on a very individual level
In addition, if I think that a visit to your GP or another type of therapist would better meet your needs, I will always tell you. Being ethical in my approach is very important to me
I have x issue, which therapy would you recommend?
There are no hard and fast rules about which therapy might best meet your needs. What I usually suggest is that you try the one you most like the sound of first and see if it’s the one for you
Can reflexology help foot problems?
Although reflexology is generally performed on the feet, it’s not necessarily helpful for foot problems. I have sometimes noticed a reduction in verrucas and corns on the feet of regular clients over time, and it can leave your feet feeling great, but if you have structural problems with your feet then you’re probably better off seeing a podiatrist or your GP