Please cancel your appointment as soon as possible if you a) have tested positive for Covid b) have cold or flu type symptoms or feel acutely unwell (ie. if you feel like you may have a transmissible virus or bug), regardless of any test results. My 24 hour cancellation terms apply for all cancellations so the sooner you let me know, the better.

Cleaning, ventilation and space

I’m allowing at least 10 minutes between clients to thoroughly clean my therapy couch and ventilate my room, and to minimise client crossover in the building. As The Old Surgery is a shared clinic space it’s not possible to guarantee that you won’t meet another client or therapist as you arrive or leave. If you do meet someone else indoors or outside, please give them space.

Before your session

To minimise in-room time, all pre-treatment consultations (first time clients) are completed via an online form sent by my booking system. If you’d prefer a phone consultation please let me know and we can arrange a mutually convenient time.

I accept payment by bank transfer only and all payments must be sent at the time of booking your first appointment with me (and at any time before your session for subsequent treatments). My bank account details can be found on the appointment information page.

When you arrive

I will wear a mask for the duration of your session with me but it’s entirely up to you whether you also wear one. I have spares if you need one.

You won’t be able to access The Old Surgery before your appointment time (or more than 5 minutes after) because our waiting room is closed and we are trying to minimise client crossover. For this reason please arrive at your exact appointment time and press my buzzer. I’ll meet you at the front door and let you in. We frequently have the front door wedged open for ventilation but please still buzz and wait outside when you arrive.

During your treatment

The first line of defence against virus transmission is ventilation and time, the second is PPE. For this reason my window is always open (I’ve positioned heaters either side of the couch and the heating will be on when the days are cooler, so you should be cozy enough, but please wrap up warm on colder days) and your hands-on therapy time will be limited to 45 minutes (with the exception of the combined treatments which will be conducted with additional ventilation).

Everything that you come into contact with once you walk into my therapy room will have been sanitised with an anti-viral cleaner or washed after every use. I use lightweight couch coverings for your comfort.

After your session

I can provide you with a glass of water at the end of your session but will only do so if asked. If you’d rather bring your own water bottle, please do.

I will lower the therapy couch and walk you back to the front door after I’ve washed my hands.

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