Update: Sunday 22nd March @ 12 noon

We’ve decided to do the socially responsible thing and cease all face-to-face sessions with immediate effect. From this point forward we are able to offer the following:

If you have one or more face-to-face sessions booked/paid for with either of us you can either opt to change to one of the above (we will contact you on the day of your session to confirm that we’re able to go ahead), or just keep an eye on this blog post to find out when we’re back to normal and re-book (we have set up a creditors list for this purpose).

We’d like to take this opportunity to thank you for all of the kind messages we’ve received in the last few days.  We’ve been incredibly touched. We’d also like to thank you for your support to date.

Please stay safe and well

Sue and Jamie x

Update: Friday 20th March @ 11.15am

Last night the Complementary and Natural Healthcare Council, of which Sue is a registrant (for Reflexology only), sent an email to all registrants informing them that they have to cease hands-on therapies for which they’re registered with immediate effect. This means that Sue is no longer able to offer Reflexology.  We appreciate that our clients are likely to need support more than ever over the coming weeks and months, so from this point until, and if, we reach a lock-down situation or clear Government guidance, we are happy to offer the following support:

*please scroll down to read our ongoing infection control procedures at The Old Surgery.

If you have one or more sessions booked with either of us and are unable to have your usual therapy, you can either opt to change to one of the above (but PLEASE check back here on the day of your appointment in case there’s an update), or just keep an eye on this blog post to find out when we’re back to normal, and re-book.  If you’ve already paid upfront for Reflexology you can either switch to one of the therapies above, or retain the credit until we’re able to function normally again (Sue has set up a creditors list for this purpose).

Thank you and good luck all x

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Update: Monday 16th March @ 7.40pm

Well it seems inevitable that we are going to have to close at some point in the near future.  Currently we are both feeling well and our stringent infection control procedures are still very much in place.  If you already have an appointment booked with us we can offer you 3 options:

  1. Still come while you can, at your own risk, and know that we will do everything we can to protect you (see below for current advice and protocols).
  2. Cancel your appointment and re-book once we return to some semblance of normality.
  3. Opt for a ‘remote’ therapy instead.  Jamie is currently able to offer Hypnotherapy via skype Wednesdays to Saturdays. Both of us are able to give distance Reiki treatments. Both of these therapies will require you to be able to find a peaceful space in your own homes, away from interruptions.

Over the coming days we’re going to be thinking about how we can support people like us, whose incomes are going to be severely impacted by this current situation. This will probably mean offering a proportion of our services for free or at a reduced cost, because we know this is a stressful time for everyone and clients will need tlc more than ever before. For those who will continue to receive full pay regardless, we’d like to think you’ll be happy to support us and continue to pay full price.

Love and best wishes

Sue and Jamie

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As of today (Saturday 14th March) we are still open for business and will be until we are forced to close for whatever reason.  We’ll be updating this post as often as we need to. We’re taking our responsibilities towards our clients very seriously and have implemented stringent infection control procedures both within our individual rooms and across the whole of The Old Surgery.

  • All surfaces that clients may come into contact with are wiped down on a regular basis and hand washing facilities and hand sanitiser are available in every room.
  • We have withdrawn drink facilities so please bring your own bottled water.
  • Please also bring and use your own pen for form filling and diary writing.
  • Please arrive a couple of minutes before your appointment time to allow for hand washing, but also try to minimise the amount of time you spend in our waiting room; potentially in close proximity to others.
  • Please don’t bring food into your session.
  • Please be patient and accept that it may take a couple of minutes more than usual for us to prepare for your session. We have your best interests at heart.
Here are individual statements from us both regarding our current procedures and policies:

 

Sue (Reiki and Reflexology)
  • My therapy couch is thoroughly wiped down between each client and all soft furnishings have been removed. If you’d like a blanket for your session then please bring your own. Any towels I use are either single use or laundered after every use.
  • I wash my hands thoroughly after and before each treatment and ask that you wash your hands before and after your session too.
  • Please CANCEL your appointment if you are displaying any of the symptoms of COVID-19 or you know you have been in contact with anyone who has.
  • During Reiki treatments I will not touch your face with uncovered hands, but will work energetically above or wear single use gloves if you’d prefer.
  • If I feel unwell and believe I pose a risk to you, I will provide you with as much notice as possible if I need to cancel.
  • I won’t be implementing my cancellation policy IF your late cancellation is specifically COVID-19 related, but I would still ask that you give me as much notice as possible. This is my only source of income so it’s even more important than usual that I know if you’re not coming so I can offer your slot to someone else.
  • If you have paid for any sessions upfront and these need to be cancelled due to this virus of course I’m happy to refund your payment. I do however still want to be in business when this is all over, and will still have bills to pay if I’m unable to work, so if you’re happy for me to hold your payment in credit for when you ARE able to come, I’d be very grateful.
  • I will keep as much distance from you as I possibly can at all times, but rest assured that I will still give you the very best treatment I can.
Jamie (Hypnotherapy and Reiki)
  • My Reiki therapy couch is thoroughly wiped down between each client and all soft furnishings have been removed. If you’d like a blanket for your session then please bring your own.
  • I wash my hands thoroughly after and before each session and ask that you wash your hands before and after too.
  • Please CANCEL your appointment if you are displaying any of the symptoms of COVID-19 or you know you have been in contact with anyone who has.
  • During Reiki treatments I will not touch your face with uncovered hands, but will work energetically above or wear single use gloves if you’d prefer.
  • If I feel unwell and believe I pose a risk to you, I will provide you with as much notice as possible if I need to cancel.
  • I won’t be implementing my cancellation policy IF your late cancellation is specifically COVID-19 related, but I would still ask that you give me as much notice as possible.
  • If you have paid for any sessions upfront and these need to be cancelled due to this virus of course I’m happy to refund your payment. I do however still want to be in business when this is all over, and will still have bills to pay if I’m unable to work, so if you’re happy for me to hold your payment in credit for when you ARE able to come, I’d be very grateful.
  • I will keep as much distance from you as I possibly can at all times, but rest assured that I will still give you the very best treatment I can.

Love, best wishes and kind thoughts

Sue and Jamie
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