07884 432 214 | Suite 4 Regent Park 150 Nursery Lane Alwoodley LS17 7AQ sue@leedshealing.co.uk

The most frequently asked questions are answered here, but if you still have questions, please don’t hesitate to contact me

What are your opening hours?
  • Tuesday & Thursday   10am – 9pm
  • Wednesday                  1pm – 9pm
  • Friday                            10am – 1.30pm
  • Saturday                       10am – 5pm
  • Sunday and Monday    CLOSED
During opening hours I’m often busy with clients so I can’t always get back to you as quickly as I’d like.  I do my best to respond to messages on the day I receive them, but sometimes it may be early the following working day when I’m working late into the evening. Please note: I receive a high volume of sales calls every day so unless you leave a message, I won’t automatically return your call.
Every single one of my clients is important to me and receives 100% of my attention while they’re in my therapy room.  In order for me to meet the appointment needs of my clients I work very long hours and so to enable me to give you the best possible treatment during your time with me, it’s really important that I maintain a healthy work-life balance.  For this reason, any messages or emails received outside of my clinic opening hours will be responded to on my next working day.
When should I arrive for my appointment?

I always try to allow a small gap between clients but during my busier periods this isn’t always possible.  If you arrive late I won’t be able to extend your session to the detriment of my next client.  Similarly if you arrive early I may well already be with someone, so please respect their time and be patient as I will never cut treatments short unless it’s in the interests of the client I’m with.

On most occasions I will be able to buzz you into the waiting room at my main clinic between 5 and 15 minutes before your appointment. I will come downstairs to collect you at the time of your appointment.

How many sessions will I need?

This is a very difficult question to answer because everyone responds differently to complementary therapies.  The most important thing is that you enjoy the therapy.  I’ve included some guidelines here but please be assured that I will never pressurise you to re-book after your first session.

If you are looking for the therapy to help you with a specific issue I would always recommend a course of at least 5 sessions to see whether the therapy is likely to help you.  With reflexology specifically it’s unlikely that one session will bring about a lasting change, but the effects seem to be accumulative so after 5 or so you should notice a real change if it’s going to work for you.  For fertility reflexology I usually recommend seeing me weekly for at least 2 menstrual cycles.

For maintenance and general well-being I would normally recommend monthly sessions.

If you just want a nice treat then come as often as you like!

Where are your clinics?

I work from

Main clinic Suite 4 Regent Park 150 Nursery Lane Alwoodley Leeds LS17 7AQ (Tuesday to Saturday)

We Are Wellness Hilton Court 2 North Hill Road Headingley Leeds LS6 2EN (Saturday only, upon request)

How much do you charge?

Prices can be found on individual therapy pages

Reiki

Reflexology

Indian Head Massage

What qualifications do you have?

 

Please visit my about page to find out more about my qualifications and experience.

Do you sell gift vouchers?

I provide gift vouchers for specific therapies or for monetary amounts (in multiples of £5) tailor-made to your specific requirements.  I can accept payment in person by cheque or cash or I can email or post vouchers in return for cheques or bank transfer at no extra charge.

Do you offer discounts/concessions?
Block booking discounts are available at my main clinic.  I offer a 10% discount for clients who book and pay for 5 x 1 hour sessions in advance.  This reduces the charge to £36 per session.
Concessions are also available for people in receipt of certain benefits at my main clinic.  Please contact me for more details.
What might happen after my treatment?

Treatment aftercare advice can be found here

Can reflexology help foot problems?

Although reflexology is generally performed on the feet, it’s not necessarily helpful for foot problems.  I have sometimes noticed a reduction in verrucas and corns on the feet of regular clients over time, and it can leave your feet feeling great, but if you have structural problems with your feet then you’re probably better off seeing a podiatrist or your GP.

Is your therapy room accessible?

My main therapy room has an accessible entrance to the front of the building, and the room itself is on the ground floor.

How do I pay you?

You can pay by cash, cheque or bank transfer at both clinics

Most people have internet banking nowadays and it’s just as easy as, and cheaper than, paying by card (high processing fees for small businesses mean I would have to increase my charges, and I don’t want to do that).  Because it’s so easy to forget after your session, all I ask is that you transfer your payment before you arrive for your appointment (for Reiki treatments I ask for payment at the time of booking), using your name as a reference

My bank account details are:

Susan P Haynes       61692607       40 47 87

What do you specialise in?

I specialise in therapy for fertility, maternity and stress but also work with a number of other conditions.

Do you guarantee results?

The therapies I practise may benefit almost anyone and may provide relief for almost any condition.  I can’t and never would however offer any guarantees, as they each work on a very individual level.

In addition if I think that a visit to your GP or another type of therapist would better meet your needs, I will always tell you.  Being ethical in my approach is very important to me.

What are your cancellation terms?
We’ve all, at some time or another, made an appointment and then something really important has cropped up, or we’ve decided that the time just isn’t right at the moment. I fully accept that this happens, it’s the way of life. In these instances, all I ask is that you respect the value of my time and give me as much notice as possible so that I can change my own plans.  If you book to see me at We Are Wellness I will ask you for a 30% deposit (which can be taken over the phone) because they have a policy of charging me for the room whether I use it or not.  This deposit is transferable up to 24 hours before your session and refundable (minus £2 admin charge) up to 48 hours before your session.
If appointments are cancelled at very short notice I don’t have time to book in another client to take your place, which isn’t fair on anyone who may have wanted your appointment slot, or to me.  Therefore if you cancel within 24 hours of your appointment at either of my clinics, or fail to arrive, you will be expected to pay the full treatment price.  Of course I know there will always be exceptional circumstances and I am obviously sympathetic towards these.
Can I claim for my session(s) through my health cash plan?
As a member of the Association of Reflexologists and also a fully qualified therapist in my other two disciplines, if your particular health cash plan covers the therapy you receive from me then yes, you can.  Just ask me to provide you with a receipt when you pay.
Do you work with children?
Yes I’m always happy to work with children and have a DBS certificate for that purpose.  Depending on their age, children tend to need shorter sessions and different approaches to adults.  With this in mind I’m always happy to consult with you and tailor-make a solution that is likely to be best for your child.  Charges for children will depend upon the approach we decide to take.
How do I book?
If you’d like to book an appointment with me then you can either call or email me, whichever suits you best.  Please do bear in mind though that I’m with clients for most of the day so if you call I probably won’t be able to answer the phone.  If you leave me a message I will always call you back.  If you are only able to make evening/Saturday appointments then it would be great if you could include that in your message/email, just so that I can get back to you with some options that are most likely to work for you.
Will I need to get undressed?

You will be fully or predominantly clothed for all treatments. For Indian Head Massage only your upper back is exposed, and you will be provided with a towel to wrap around yourself. It is possible to do Indian Head Massage fully clothed, but in my experience it’s more pleasurable if scented oils are used.

Find out more about the

conditions I work with
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